SETYAWAN, K. A.; PRAYUDISTA, E. Analisis Pengaruh Pemberian Kompensasi Maskapai Terhadap Kepuasan Penumpang Saat Delay. Nusantara Journal of Behavioral and Social Science, Lampung, Indonesia, v. 2, n. 1, p. 19–24, 2023. DOI: 10.47679/202324. Disponível em: https://ukinstitute.org/journals/4/njbss/article/view/24. Acesso em: 27 jul. 2026.