Amal, Andi Ulfaizah, Muhammad Akbar, and Arianto Arianto. “Komunikasi Interpersonal Customer Service Dan Nasabah Dalam Meningkatkan Pelayanan Di Kantor Bank BNI Cabang Makassar: Interpersonal Communication Customer Service and Customers in Improving Service at the BNI Bank Office, Makassar Branch”. Indonesia Berdaya 7, no. 1 (November 8, 2025): 89–98. Accessed August 20, 2026. https://ukinstitute.org/journals/ib/article/view/1347.