A mediation moderation conceptual model of inclusive leadership, psychological contract fulfilment and government support on total quality management–patient safety relationship

Authors

DOI:

https://doi.org/10.47679/jopp.411872022

Keywords:

Innovation, Leadership, Government intervention, Work and organisational psychology, Healthcare setting, Cross-disciplinary approach

Abstract

This paper aim to assess the direct effect of total quality management (TQM) on patient safety (PAT), exploring the mediating roles of inclusive leadership (ILD) and psychological contract fulfilment (PCF), and the boundary effect of government support (GOV). The paper develops a conceptual framework along with suppositions by integrating both empirical and theoretical literature in the fields of healthcare strategic management, leadership, industrial and organisational psychology and finance. This paper proposes that TQM will be positively related to PAT, and this positive relationship will be mediated by ILD and PCF. Additionally, government support (GOV) will moderate the direct positive effect of TQM on PAT. This paper provides implications for both researchers and practitioners in the areas of strategic decision-making in healthcare for enhancing PAT by applying TQM, ILD, PCF and GOV as strategic tools. It also provides implications for upcoming researchers to empirically test this conceptual framework in different healthcare settings.

Author Biography

Samuel Koomson, Department of Management Science, Nobel International Business School (NiBS), Accra

Department of Management Science

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Published

2022-08-04

How to Cite

Koomson, S. (2022). A mediation moderation conceptual model of inclusive leadership, psychological contract fulfilment and government support on total quality management–patient safety relationship. Journal of Psychological Perspective, 4(1), 35–40. https://doi.org/10.47679/jopp.411872022

Issue

Vol. 4 No. 1 (2022)

Section

Literature Review

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